Regional Head Of Customer - South West

Regional Head of Customer Service Job

A brand new role for an experienced senior customer service/care professional with proven experience working within the housebuilding industry.

Our client is a large national property development business with close to 12,000 employees, an annual turnover in excess of £800 million and over £4 billion in assets. The successful candidate will take on a strategic leadership role with responsibility for customer service within a region covering Hampshire, across to Cornwall and as far north as the West Midlands.

Role & Responsibilities

• Overall responsibility for the full customer service and aftercare process within the region
• Direct line management of the customer service management team
• Leading the continuous improvement and delivery of customer service within the region
• Management of customer interactions across multiple channels including; phone, email, social media and in person
• Work closely with the sales teams to drive increased sales through service
• Effectively develop, maintain and manage relationships with contractors to ensure that defects are resolved and an excellent level of customer service maintained.

Required Skills & Experience

• Proven experience in a Customer Service / Customer Care management role within the housebuilding sector
• Previous experience managing customer satisfaction via data metrics including NPS
• Previous working experience using a CRM system (ideally Salesforce)
• Working knowledge of Consumer Code for Home Builders and requirement of the major warranty providers such as NHBC and Premier etc

• Experience working with contractors to ensure any remedial work that is required is carried out in a timely fashion, while meeting quality standards and the expectations of customers.

  What you get back

• Salary £65,000

• Car Allowance
• Pension
• Extensive flexible benefits package

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We’ll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we’ll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they’ve successfully completed the probation period.

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