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Customer Care Coordinator - Chelmsford, Essex

  • Location East of England
  • Type Permanent
  • Salary Salary up to £32,000 + 25 days holiday
  • Ref 14539
An image of a map of the location for this role

Customer Care Coordinator Job in Chelmsford, Essex

Customer Care Coordinator job, working for a top 10 UK housebuilder for their office in Essex. Our client is looking to speak with experienced customer care professionals, who have an understanding of the property and new-build industry. For this role, they are offering a salary of up to £32,000. 

Employing over 4,000 people and building over 13,000 homes a year makes our client one of the biggest in the UK. They are now looking to revamp their team in Essex.

Role & Responsibilities

  • Coordinate remedial works in line with team SLAs whilst delivering a high quality of customer service
  • Deliver all tasks in accordance with company policies and processes
  • The role of Coordinator will be reporting into the Customer Care Office Manager or Head of Customer Care
  • Handle all incoming communications from customers, whilst acting professionally at all times
  • Maintain relationships with Contractors and Operatives, and monitor the progress of works
  • Provide Administrative support when required.

Required Skills & Experience

  • Experience in Customer Care
  • Property experience would be advantageous
  • Experience with COINS
  • Literate in IT
  • Full UK Driving License.

What you get back

  • Salary up to £32,000
  • Discretionary bonus
  • HBF Survey commissions
  • 25 days holiday + bank holidays.


If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.


Did you know we run a referral scheme? We’ll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we’ll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they’ve successfully completed the probation period.

Customer Care Coordinator Job in Chelmsford, Essex – Your Property Recruitment Specialists (Recruiter: Kelly Armour Job Ref: 14539) #LI-CM1

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